How we increased service charge in our resort and made our colleagues richer

Service charge is a big thing in the Maldives, successful high-end resorts it can be actually higher than then someone’s base salary. Resorts are required by law to charge a fixed percent of service charge on all sales and distribute it each month among all contracted employees. Service charge is not part of the salary but received on top of that. This goes to each and every worker, including gardeners, house keeping attendants, waiters, managers and directors.

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Daniel Diosi
Attracted to money or attracting wealth? Big difference.

Earlier today I was chilling in the pool after sauna and I noticed a few red ants trying to get close to the water. The past days were quite hot with little to no rain, so I assume these poor guys wanted to get some water. Some of them ended up in the pool, so I got a leaf from the plant beside the pool and helped the ants to get out. Not so much later a couple of geckos appeared hunting for the ants.

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Daniel Diosi
Growth mindset vs fixed mindset, and its impact on business

I have been in the consulting business long enough to be able to distinguish between people based on how their mind works. There are leaders who want to innovate and test new things in order to improve how they manage business - I call them people with a growth mindset. And there are the ones who feel more comfortable to stick to old rules and methods in order to minimize the chance of something going wrong - these are people with a fixed mindset.

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Daniel Diosi
Developing business online is the best possible investment for hotel brands

Developing online business is not just marketing and advertising. It’s about actually taking your business online, developing customer acquisition, conversion and retention strategies. It’s about developing a tone of voice for your brand and mastering your very own brand communication practices. Only one pillar of the 3 is about advertising - and without the two other your online business development will not work.

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Daniel Diosi